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Return Policy

RETURNS AND REFUNDS

All requests for returns and refunds are reviewed on a case by case basis and will be entirely up to Company’s sole discretion and approval. As good practice, you should examine your products upon receipt of it for any deficiencies and/or damages. If any product is found to be expired, missing, incorrect or damaged inside, please kindly email our customer service at seb-inquiry@gbil.com within 3 days of the date of the delivery receipt with the necessary supporting documentary evidence. We reserve the right to reject your request should there be insufficient supporting documents.

Upon receiving confirmation from our customer service, please proceed to ship the product back to us within 5 days after getting the email confirmation. All postage and shipping fees shall be borne by you unless otherwise stated or agreed upon with our customer service officer.